Information

Emergencies Phone line operates 24 hours, 365 days a year.

Also online, on Facebook and on Twitter

If it’s deemed urgent.Phone for help.

PLEASE NOTE
Your call may be diverted to a supplier and calls are charged at PREMIUM rate. Not cheap in other words.
You may want to cakk your supplier directly at normal rates ?

Power cuts and emergencies

Find out how to contact us in a power cut and emergency

Is your power off? Read how you can keep up-to-date We will work hard to keep you informed via: • Our LIVE power cut map. Use this to see if we’re aware of your power cut and when we estimate your power will be back on. If your power cut is not showing on this map then please report your power cut using our online report it form. • Twitter (@UKPowerNetworks) or Facebook. We are online 24 hours a day to answer your questions. • Phone. Call us 24 hours a day on 0800 31 63 105 or 105 from a landline or a mobile.

Need extra support during a power cut We understand that some people may need extra support during a power cut. If you do, we recommend that you add your details to our Priority Services Register. Find out more about our Priority Services Register and apply.